Nokia bezieht Stellung zu Akku-Problemen beim Lumia 800
Das Nokia Lumia 800 scheint sich bislang recht ordentlich zu verkaufen und auch die Reviews sind durchweg positiv. Als einziges Manko wird von vielen der Akku genannt, der teilweise deutlich kürzer hält, als er eigentlich sollte.
Nokia erklärte nun offiziell, dass es sich hierbei um ein Softwareproblem handelt, welches mit einem zweiten Update Anfang 2012 behoben werden wird. Wer allerdings nicht solange warten möchte oder kann, dem bietet Nokia einen kostenlosen Umtausch des Gerätes an. Dieser kann via http://www.nokia.de/de-de/support/ angefordert werden.
Ob man von diesem Problem betroffen ist, lässt sich auch recht einfach feststellen. Wählt man auf seinem Phone ##634# gelangt man in den Diagnosemodus. Dort lässt sich unter „Battery Status“ die Kapazität des Akkus einsehen. Das Problem äußert sich dadurch, dass diese geringer als 1000mAh ist. Ich selbst habe dies natürlich auch gleich überprüft, bin aber glücklicherweise verschont geblieben.
Hat jemand von euch Ärger mit seinem Lumia 800?
Offizielle Stellungnahme
On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.
The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.
via wmpoweruser